SHIPPING & RETURNS

COVID-19 /

At the moment we are only shipping orders once a week to keep our customers and team safe and so there may be delays. Returns may also take longer for us to process. If you have any questions or concerns about your order, please do GET IN TOUCH Thank you for your patience and your continued support. X

MADE-TO-ORDER BRIDAL /

All styles in our Bridal collection are bespoke. Lead times are longer and we cannot accept returns for bespoke orders. Please read all of the information HERE before placing your bespoke order.

CUSTOMS FEES, IMPORT DUTIES & LOCALLY APPLIED VAT (EUROPE & THE REST OF THE WORLD) /

It is important to be aware that when a package is delivered internationally (to Europe and the rest of the world), it may be subject to locally applied VAT, customs duties, import taxes, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.

We cannot guarantee whether you will or will not be charged any locally applied VAT, customs taxes or duties upon receipt of your order. In purchasing goods from us the customer acknowledges that they are responsible for paying any of these additional costs (duties, taxes, VAT and customs clearance fees) associated with their order. These charges can vary widely and are often based on the price and type of item, package weight and dimension, origin country, and the taxes, duties, and fees of the destination country. We cannot predict which of these fees, if any, will be applied, and therefore cannot calculate nor collect these fees or taxes during the checkout stage of our website.

We are not responsible for any additional charges that may apply after a purchase is completed via our website.

SHIPPING /

Kitty Clogs Sweden ships from the UK using a DHL signed for service to ensure your clogs arrive safely. Accessories are shipped using the Royal Mail 1st class signed for service. All orders are tracked by us and will need to be signed for on delivery. Please ensure you will be there to receive your parcel at the given address. The shipping prices below are a guide based on the weight of certain items. Shipping costs will be calculated in full at the checkout.

CLOG SHIPPING PRICES /

UK

Please allow 1 - 7 working days

1 - 2 pairs £7.50

2 - 4 pairs - £14.00

Europe

Please allow 3 - 10 working days

1 - 2 pairs - £26.00

2 - 4 pairs - £48.00

USA

Please allow 3 - 10 working days

1 pair - £27.50

2 pairs - £36.50

3 pairs - £45.50

4 pairs - £54.00

Rest of the World.

Please allow 3 - 10 working days

1 - 2 pairs - £38.00

2 - 4 pairs - £52.00

ACCESSORIES & LIFESTYLE SHIPPING PRICES /

UK

Please allow 1 - 7 working days

£4.50

Europe

Please allow 3 - 10 working days

£4.80

Rest of the World.

Please allow 3 - 10 working days

£6.00

RETURNS /

We're sure you'll love your items but, if for any reason there's something not quite right, you have 30 days to return your clogs.

Please read all the information below before filling out the returns form below:

  • We can only offer refunds on clogs and other items that are returned in an "as new", and therefore saleable, condition.
  • You have 30 days from the day you receive your items to return them to us for a full refund. After this period we do not accept any returns.
  • We do not cover return shipping. We recommend using an insured and trackable service to return your goods to ensure that we receive your return. Any items not received by us cannot be refunded. 
  • If returning goods from overseas, please be aware that we cannot pay for any customs charges. Please mark your return as "returned goods" and go through the proper procedures to avoid customs charges.
  • We only accept items as faulty if the items were defective when delivered to you. We inspect all orders closely before dispatch so this is extremely unlikely but please GET IN TOUCH immediately if you believe you have received a faulty item.
  • On receipt of your returned order, your items will be inspected and we will email you to notify you whether we have approved or rejected your refund. We try to process returns as quickly as possible but it can take up to 14 days during busy periods.
  • Refunds will be made via the original method of payment and will take from 3 - 5 days business days to appear in your account.
  • If you wish to exchange your clogs for a different pair or size, you will need to return your order and place a new one.

Use the RETURNS FORM below to request your return.