SHIPPING & RETURNS

COVID-19 & CHRISTMAS /

At the moment we are only shipping orders once a week on Fridays to keep our customers and team safe and so there may be delays. We cannot guarantee orders placed from Wednesday will go out the same week. Returns may also take longer for us to process. We have extended our returns policy over the Winter period to 60 days from the date of delivery. If you're shopping for Christmas please shop nice and early. We cannot guarantee delivery in time for Christmas but we recommend placing your orders before 18th December for UK orders and 12th December for overseas to give you the best chance of receiving goods in time. If you have any questions or concerns about your order, please do GET IN TOUCH Thank you for your patience and your continued support. X

SHIPPING /

Kitty Clogs Sweden ships from the UK using a DHL signed for service to ensure your clogs arrive safely. All orders are tracked by us and will need to be signed for on delivery. Please ensure you will be there to receive your parcel at the given address. The shipping prices below are a guide based on the weight of certain items. Shipping costs will be calculated in full at the checkout.

MADE-TO-ORDER BRIDAL /

All styles in our Bridal collection are bespoke. Your clogs will be handmade, especially for you, in our forest workshop in Sweden. Please allow approximately 3 months for your clogs to be made and shipped to you. If you're on a tight schedule you can always check the styles we have in stock in our READY TO WEAR collection or please GET IN TOUCH if you have any questions about bespoke orders.

Bespoke orders are non-returnable, so please read all of the information below and in our full SIZE GUIDE carefully before ordering. Let us help you to choose your perfect pair and the right size for you: GET IN TOUCH

CLOG SHIPPING PRICES /

UK

Please allow 1 - 7 working days

1 - 2 pairs £7.50

2 - 4 pairs - £14.00

Europe

Please allow 3 - 10 working days

1 - 2 pairs - £26.00

2 - 4 pairs - £48.00

USA

Please allow 3 - 10 working days

1 pair - £27.50

2 pairs - £36.50

3 pairs - £45.50

4 pairs - £54.00

Rest of the World.

Please allow 3 - 10 working days

1 - 2 pairs - £38.00

2 - 4 pairs - £52.00


ACCESSORIES & LIFESTYLE SHIPPING PRICES /

UK

Please allow 1 - 7 working days

£3.50

Europe

Please allow 3 - 10 working days

£4.80

Rest of the World.

Please allow 3 - 10 working days

£6.00

RETURNS /

We're sure you'll love your items but, if for any reason there's something not quite right, you have 60 days to return your clogs.

Please read all the information below before filling out the returns form below:

  • We can only offer refunds on clogs and other items that are returned in an "as new", and therefore saleable, condition.
  • You have 60 days from the day you receive your items to return them to us for a full refund. After this period we do not accept any returns.
  • We do not cover return shipping. We recommend using an insured and trackable service to return your goods to ensure that we receive your return. Any items not received by us cannot be refunded. 
  • If returning goods from overseas, please be aware that we cannot pay for any customs charges. Please mark your return as "returned goods" and go through the proper procedures to avoid customs charges.
  • We only accept items as faulty if the items were defective when delivered to you. We inspect all orders closely before dispatch so this is extremely unlikely but please GET IN TOUCH immediately if you believe you have received a faulty item.
  • On receipt of your returned order, your items will be inspected and we will email you to notify you whether we have approved or rejected your refund. We try to process returns as quickly as possible but it can take up to 14 days during busy periods.
  • Refunds will be made via the original method of payment and will take from 3 - 5 days business days to appear in your account.
  • If you wish to exchange your clogs for a different pair or size, you will need to return your order and place a new one.

Use the RETURNS FORM below to request your return.